Return Policy
Return & Refund Policy
PLEASE NOTE: We do not offer free returns. Return shipping costs are the responsibility of the customer.
Returns
Can I return my order?
Yes. If you are not satisfied with your order, you may return it within 30 days of receiving your order.
Your return must meet the following conditions:
-
All accessories, parts, and components included with the order must be returned, and the packaging must be in its original condition.
-
The product must show signs of normal and careful handling. Damage caused by improper or careless handling will not be accepted.
-
Products for which hygiene is important must be thoroughly cleaned before the return process is initiated.
-
Any defects must be reported immediately after receiving the product.
-
Diane & Rose reserves the right to charge the customer for shipping costs.
-
Returns will be processed within 7 business days. If all return conditions are met, the return will be officially approved within this period.
Please note: Diane & Rose reserves the right to refuse returned items if we determine that the product has been used or damaged due to circumstances for which we are not responsible.
How do I return my order?
If your order meets the conditions above, please contact us to begin the return process.
Your email must include:
-
Your order number
-
The reason for the return
-
Photos of the product if it is damaged
-
Your full name
-
Your address
After receiving your request, Diane & Rose will contact you with the correct return address.
Please do not return your order to the original shipping address. We will provide you with the correct return address after your return request has been submitted.
Return shipping costs are the responsibility of the customer.
A. Cancellation Policy
Right of Cancellation
The cancellation period is 14 days from the day on which you, or a third party designated by you other than the carrier, receives the final item in your order.
Because we use a fully automated order-processing system, orders are processed immediately after they are placed. Once an order has entered the shipping process, we are unable to interrupt the delivery process.
To exercise your right of cancellation, you must inform Diane & Rose of your decision to cancel the agreement through a clear statement, such as an email.
The cancellation process is completed once we have received the returned goods. The cost of returning the goods is the responsibility of the customer.
Orders Already in Transit
Our products are shipped from our warehouse, and delivery may occasionally take longer due to circumstances outside our control.
If your order is already in transit, it cannot be canceled while it is on its way to you. Please wait until you receive your order and then return it to us.
You may, however, notify us in advance that you intend to return the order.
To help us process your return as quickly as possible, please notify us once your return has been shipped.
Effects of Cancellation
If you cancel this agreement, we will refund all payments received from you, excluding shipping costs and any additional costs resulting from your choice of a shipping method other than the least expensive standard delivery option offered by us.
The refund will be processed without undue delay and no later than 14 days after we have received both your cancellation notice and the returned goods.
Unless otherwise expressly agreed, the refund will be issued using the same payment method used for the original transaction. You will not be charged any fees for receiving the refund.
IMPORTANT: All returns must be sent to our central warehouse at the customer’s own expense.